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Zoom Success Story

Zoom Success Story



Zoom is a technology company that provides an online platform for video and audio conferencing, chat, and collaboration. Zoom is used by millions of people and businesses around the world for various purposes, such as education, entertainment, health care, and social interaction. Zoom is known for its simplicity, reliability, and innovation. Zoom's mission is to make communications frictionless and deliver happiness to its customers.

Early history:

Zoom was founded in 2011 by Eric Yuan, who used to work as an engineer for Cisco Webex. Yuan had a big idea - to create a video conferencing platform that would be even better than meeting in person. This idea came to him when he was a college student in China and had to take a long, 10-hour train ride just to visit his girlfriend (who is now his wife). He really wished there was a way to see her without all that traveling.
Yuan left his job at Cisco and started a new company called Saasbee, Inc. But it wasn't easy. Many people thought the video conferencing market was already too crowded, and finding investors was tough. However, Yuan managed to raise $3 million from people like Subrah Iyar, who founded Webex, and Dan Scheinman, who used to work at Cisco, along with other investors.
In May 2012, the company changed its name to Zoom, inspired by a children's book called "Zoom City" by Thacher Hurd. Then, in September 2012, Zoom introduced a test version of its service that could handle up to 15 people in a video meeting. Stanford University became Zoom's first customer in November 2012. Zoom officially launched its service in January 2013 after raising $6 million in funding from investors like Qualcomm Ventures, Jerry Yang (the founder of Yahoo!), Subrah Iyar, and Dan Scheinman.
Zoom offered a web-based platform that let people have video meetings, voice calls, webinars, and chat sessions. What's cool is that they charged a flat fee of $20 per month for each host, no matter how big or small the meeting was. Zoom also offered free trades for stocks, so users didn't have to pay brokerage fees when buying and holding stocks. Zoom had an amazing first year, with 1 million users by May 2013. They didn't spend money on advertising - instead, they grew through happy customers telling their friends about Zoom. Plus, Zoom invested in its own technology to make the user experience better and add more features.


Zoom has expanded its business into various subsidiaries and segments over the years. Some of them are:
  • Zoom Phone:

    Zoom Phone is a comprehensive cloud-based phone system designed to provide businesses with a unified communication solution. In addition to voice calls and voicemail, it offers a range of advanced features such as call recording for compliance and training purposes, call routing for efficient call distribution, call transfer for seamless transitions, and caller ID for caller identification. It's an integral part of Zoom's suite of communication tools, promoting efficient and reliable voice communication.
  • Zoom Rooms:

    Zoom Rooms is a versatile software-based conference room system tailored for modern workplaces. It allows organizations to set up collaborative meeting spaces equipped with high-quality video and audio conferencing capabilities. Zoom Rooms also offer features like digital whiteboarding for interactive discussions and content sharing for dynamic presentations. It enhances team collaboration and fosters productive meetings within physical conference rooms.
  • Zoom Events:

    Zoom Events is a robust platform that empowers users to host and broadcast live virtual events. It offers integrated features for event management, including registration and ticketing to control event access. Networking tools facilitate connections among attendees, while chat, Q&A, and polling features enrich the engagement during events. Analytics provide valuable insights into event performance, helping organizers make data-driven decisions.
  • Zoom Apps:

    Zoom Apps serves as a marketplace within the Zoom platform, enabling users to access and integrate third-party applications seamlessly. These apps encompass a wide range of functions, from productivity tools like Dropbox, Slack, Asana, and Trello to specialized solutions that enhance collaboration, communication, and workflow efficiency. Zoom Apps provides a customizable and interconnected environment tailored to users' specific needs.
  • Kites:

    Kites is a startup focused on real-time machine translation technology for multilingual meetings. While the information provided is limited, it suggests that Kites aims to address language barriers during virtual meetings, making it easier for participants who speak different languages to communicate effectively. This technology aligns with Zoom's commitment to improving accessibility and inclusivity in global communication.


Here are some facts about Zoom that you may find interesting:
  • Zoom's valuation exceeded $100 billion in 2021, solidifying its position as one of the world's most valuable tech companies.
  • As of 2021, Zoom boasted more than 500 million daily active participants, representing a substantial 40% share of the global video conferencing market.
  • With a workforce of over 5,000 employees in 2021, Zoom embraced a remote work culture, connecting professionals from diverse locations worldwide.
  • Zoom earned numerous accolades and honors, recognizing its outstanding contributions in innovation, customer service, technology, and societal impact.
  • Through its philanthropic branch known as Zoom Cares, Zoom has made substantial donations, amounting to millions of dollars, to support various charitable causes and initiatives.


Zoom's mission is to "make video communications frictionless." The company aims to provide a reliable, easy-to-use platform that empowers people and organizations to connect, communicate, and collaborate effortlessly, regardless of physical distances.

Inspirational Message:

Zoom's amazing story shows how simple, new, and user-friendly things can change the world. Just as Zoom changed how people talk to each other, you and your group can make things better by making things easier, using technology, and hearing what people want.
When things are hard, remember that new solutions can come up, giving you new chances. Like Zoom, you can change how you face problems, adjust to new situations, and connect with others.

The key is to be open to change, listen to feedback, and keep working hard to make the world better with your work.


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